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Accessibility features

The majority of the pages on our site are set up so that you can change the colours, font style and size of text on the page to suit your needs. Some browsers will also let you use your own stylesheet in place of ours, along with a number of other accessibility enhancements.

The following links will help you change your settings for the most commonly used web browsers:

If you're using another browser not mentioned above, please check its "Help" facility to find out how to carry out similar actions.

Using Portable Document Files (PDF)

Sometimes you'll find information on the website that is provided in a PDF format. You'll need to have Adobe Reader® on your computer to read these documents. If you do not have Adobe Reader on your computer, you can get it free from the Adobe website Link opens in a new window.

To read PDF documents with a screen reader you can link to the Access Adobe Link opens in a new window website which provides useful tools and resources.

Alternative ways of accessing our services

Braille, large font and audio material

We can provide information on all our products in most formats. Call us on 0191 279 5300 for more information. Alternatively, send an email to and let us know your name, address, which product you're interested in and the format you'd like (e.g. braille).

Text Relay

We welcome calls through the Text Relay service provided by BT. Call 18001 followed by the number you require, you'll then be connected to an operator offering text phone assistance. For more information about this service, please visit the Text Relay website Link opens in a new window.

Help with chip and PIN cards

We can provide you with chip and signature cards. Please call us on 0191 279 5300 for more information, or send an email to

Disability Awareness Team contact details

At Virgin Money, we are committed to making our full range of products and services available to as many customers as possible.

If you need additional support that is not mentioned here, please contact our Disability Awareness Team.

Telephone: 0191 279 5300


Fax: 0191 279 6571

Postal address:
Disability Awareness Team
Facilities Department
Virgin Money
Jubilee House
Newcastle upon Tyne

Technical help using our site

If you are experiencing any other difficulties or require technical help accessing the secure areas of our site, you can also refer to our technical help. Or you can contact our Technical Help Team using the relevant phone number for your product on the Contact us page.

Useful numbers

If you would like information about our products, or if you’re a customer and you want to access your account, please visit our Contact us page to find the right number to call.