What information we'll hold about you
We only collect information that we know we will need in order to provide the Programme and introduce initiatives your school may be interested in from Virgin Money or the Virgin Group.
By "information" we mean all of the personal information about you that we collect, use, share and store. It can include but isn't limited to:
- Where a school is participating in the Programme, the teacher's name, school name, school address, school contact and fax number, teacher's work email, teacher's contact number at school, number of children taking part, if they require funds or not;
- Where a loan is requested: school bank account name and details;
- Where a home educator is participating in the Programme on behalf of children who are educated outside of a school, the home educator's name, address, contact number and email, number of children taking part and whether the home educator is the parent, guardian or employed tutor of the children taking part.
Where we collect information from
We collect information directly from you. You may give us information:
- By filling in forms, for example when you sign up to the Programme.
- By providing us with ongoing information in relation to the Programme.
- By interacting with us on social media platforms such as Facebook or Twitter. This information can include posts and comments, pictures and video footage on sites such as YouTube, Facebook and Twitter. You should always review the terms and conditions and privacy policies of the social media that you use to make sure you understand what kind of information relating to you may be out there in the public domain and how you can stop or limit it from happening.
- Via Third Party directory services that contains points of contact for schools that you may have subscribed to.
Important: If you submit details to us of any other person (e.g. a pupil) you must ensure you have their permission or that of their parent/guardian first.
Why we need the information and what we use it for
Data Protection law requires us to have one or more of the following reasons for using your information:
- "Contract performance" – the information needed to deliver participation in the Make £5 Grow programme in accordance with our terms.
- "Legitimate interest" – we're allowed to use your information where, on balance, the benefits of us doing so are legitimate and not outweighed by your interests or legal rights.
- "Consent" – in some cases we may obtain your consent to use information in a particular way or where the law requires consent to be obtained.
Using your information
These are the main ways we'll use your personal information (and the reasons for doing so):
To provide the Programme, incorporating administration, receiving feedback and responding to any suggestions, issues or complaints you have contacted us about (Service Performance; Legitimate Interest)
To validate your Programme registration when you first register for the Programme and validate your profile and to respond to any social media posts or other public comments you might make, whether they are directly to us or about us, our products, websites, mobile apps, services or other activities (Legitimate Interest)
To enable us (and our third-party service providers) to plan and manage our day-to-day business as effectively as possible (Legitimate Interest)
To administer marketing & promotion from us to let you know about other initiatives and programmes provided by carefully selected partners of Virgin Money Plc and other companies within the Virgin Group. These initiatives may be of interest to your school. Initiatives that are linked to school activities or the curriculum/charity activities and initiatives aimed at young people or schools. This may also include prize draws, competitions and free giveaways (Legitimate Interest; Consent)
Manage the programme and your relationship with us, analyse performance of the scheme, and make improvements (Legitimate Interest)
How long we hold information
We'll retain information for no longer than is necessary to manage your relationship with us. In any event we will not continue to hold your personal data for longer than three years from the end of our relationship.
Your legal rights in relation to your information
The law guarantees you rights in relation to your personal information. We have set out details of your rights below under individual headings.
Access to information
You always have the right to ask whether or not we hold information about you. And if we do, what the information is, why we're holding it and the ways it's being used. You're also entitled to a copy of the information.
Portability of information
You have the right to get some of your information that you provided from us in a machine readable format.
Rectification of information
We always want the information we hold to be up to date and accurate. If any of the information we hold is either incorrect or out of date then please tell us and we'll fix it.
Erasure of information
You have the right to ask us to erase or delete information where you consider there is no longer any justification for us holding it, either because:
- The information is no longer needed for the reason we collected it.
- We held and used the information based only on your consent, which you have now withdrawn.
- You have previously objected to a way in which we use information.
- We have been using the information unlawfully.
- There is a legal obligation on us to erase the information.
When you make a request for information to be erased we'll have up to one month to respond. If we reject your request we will tell you and set out the reasons why we'll not erase or delete the information.
Objecting to us using your information
We have told you about the ways in which we use the information we hold.
Where we have told you that any use of information is based on 'legitimate interest’, you can raise an objection to that use. When you make an objection we'll have up to one month to respond to you. We will stop using the information in this way unless we disagree that we should because of a compelling legal justification for continuing to use it. We'll always tell you what the justification is.
Remember, you can always simply opt out of receiving marketing communications at any time. You can do this by contacting us in the usual way.
Restricting some uses of information
In certain circumstances you have a right to block or limit the use of information by us. This may arise where:
- You have challenged the accuracy of the information we hold and we are verifying this.
- You have objected to a use of information (see above) and we are considering whether your objection is valid.
- We have been using your information unlawfully but you want us to continue to hold the information rather than erase it.
- We no longer need to keep the information but you have asked us to hold it because of legal claims you're involved in.
Your online activities
Our website uses web cookies to give you the best experience and keep things secure. Some are essential and can't be turned off. Others are used for measuring and testing performance and improving functionality. We recommend you accept all cookies, or you can choose your own settings.
Contacting us for further Information on your rights
You can contact us at any time and in the normal way to discuss how Virgin Money holds and uses your information and your rights.
You can also contact our Data Protection Officer for further information and to request to use these rights. A Data Protection Officer is a person who is formally appointed to ensure that an organisation is aware of and complies with its responsibilities for data protection.
You can write to our Data Protection Officer at Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL.
If for whatever reason you are unhappy with any way we are using your personal information you should contact us in the first instance so that we can understand your issue and try and resolve it. We may ask our Data Protection Officer to look at your situation. If we can't resolve the issue you have the right to complain to the Information Commissioners Office (ICO). The ICO is the UK's independent body set up to uphold information rights. For further information visit ico.org.uk Link opens in a new window.
If you have any further questions please contact us at:
Phone: 0191 279 8001
Address: Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL
Making changes to this information
We'll keep this information up to date and it will always be available at make-5-grow/privacy/ or on request at any time.