Skip to main content

What information we'll hold about you

We only collect information that we know we will need in order to provide the Programme and introduce initiatives your school may be interested in from Virgin Money or the Virgin Group.

By "information" we mean all of the personal information about you that we collect, use, share and store. It can include but isn't limited to:

  • Where a school is participating in the Programme, the teacher's name, school name, school address, school contact and fax number, teacher's work email, teacher's contact number at school, number of children taking part, if they require funds or not;
  • Where a loan is requested: school bank account name and details;
  • Where a home educator is participating in the Programme on behalf of children who are educated outside of a school, the home educator's name, address, contact number and email, number of children taking part and whether the home educator is the parent, guardian or employed tutor of the children taking part.

Where we collect information from

We collect information directly from you. You may give us information:

  • By filling in forms, for example when you sign up to the Programme.
  • By providing us with ongoing information in relation to the Programme.
  • By interacting with us on social media platforms such as Facebook or Twitter. This information can include posts and comments, pictures and video footage on sites such as YouTube, Facebook and Twitter. You should always review the terms and conditions and privacy policies of the social media that you use to make sure you understand what kind of information relating to you may be out there in the public domain and how you can stop or limit it from happening.
  • Via Third Party directory services that contains points of contact for schools that you may have subscribed to.

Important: If you submit details to us of any other person (e.g. a pupil) you must ensure you have their permission or that of their parent/guardian first.

Why we need the information and what we use it for

Data Protection law requires us to have one or more of the following reasons for using your information:

  1. "Contract performance" – the information needed to deliver participation in the Make £5 Grow programme in accordance with our terms.
  2. "Legitimate interest" – we're allowed to use your information where, on balance, the benefits of us doing so are legitimate and not outweighed by your interests or legal rights.
  3. "Consent" – in some cases we may obtain your consent to use information in a particular way or where the law requires consent to be obtained.

Using your information

These are the main ways we'll use your personal information (and the reasons for doing so):

To provide the Programme, incorporating administration, receiving feedback and responding to any suggestions, issues or complaints you have contacted us about (Service Performance; Legitimate Interest)

To validate your Programme registration when you first register for the Programme and validate your profile and to respond to any social media posts or other public comments you might make, whether they are directly to us or about us, our products, websites, mobile apps, services or other activities (Legitimate Interest)

To enable us (and our third-party service providers) to plan and manage our day-to-day business as effectively as possible (Legitimate Interest)

To administer marketing & promotion from us to let you know about other initiatives and programmes provided by carefully selected partners of Virgin Money Plc and other companies within the Virgin Group. These initiatives may be of interest to your school. Initiatives that are linked to school activities or the curriculum/charity activities and initiatives aimed at young people or schools. This may also include prize draws, competitions and free giveaways (Legitimate Interest; Consent)

Manage the programme and your relationship with us, analyse performance of the scheme, and make improvements (Legitimate Interest)

Who we share information with

When using the information we hold we may share it with other people or organisations. We will advise of any other companies who do not fall into these categories before sharing your personal data with them.

We'll treat the information we hold as confidential and will only share information when required. The following organisations are required to keep the information confidential, safe and secure:

  • Other people who help us provide the Programme and related services to you. Examples include market research companies, marketing, design as well as general service companies such as printers, mailing houses, form-scanning service providers and any new business partner.
  • Virgin Money Group to allow other companies in the Virgin Money Group to make you aware of any initiatives that may be of interest to a school. These include Virgin Money Foundation, Virgin Start-Up and Virgin Media.

How long we hold information

We'll retain information for no longer than is necessary to manage your relationship with us. In any event we will not continue to hold your personal data for longer than three years from the end of our relationship.

Your online activities

Our website uses web cookies to give you the best experience and keep things secure. Some are essential and can't be turned off. Others are used for measuring and testing performance and improving functionality. We recommend you accept all cookies, or you can choose your own settings.

You can find out more about how we use cookies in our cookie notice.

Contacting us for further Information on your rights

You can contact us at any time and in the normal way to discuss how Virgin Money holds and uses your information and your rights.

You can also contact our Data Protection Officer for further information and to request to use these rights. A Data Protection Officer is a person who is formally appointed to ensure that an organisation is aware of and complies with its responsibilities for data protection.

You can write to our Data Protection Officer at Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL.

If for whatever reason you are unhappy with any way we are using your personal information you should contact us in the first instance so that we can understand your issue and try and resolve it. We may ask our Data Protection Officer to look at your situation. If we can't resolve the issue you have the right to complain to the Information Commissioners Office (ICO). The ICO is the UK's independent body set up to uphold information rights. For further information visit Link opens in a new window.

If you have any further questions please contact us at:

Phone: 0191 279 8001

Address: Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL


Making changes to this information

We'll keep this information up to date and it will always be available at make-5-grow/privacy/ or on request at any time.