Make £5 Grow Privacy Policy

Important - Please Read

Your privacy and that of those pupils who take part in the Make £5 Grow programme (the "Programme") is extremely important to us so we want you to know exactly what kind of information we collect and how we use it. We've set out all the details below.

By 'your information' we mean any information about you that you or third parties provide to us. This policy (the "Privacy Policy") relates to the privacy of your information at www.make-5-grow.co.uk (the "Site").

Please take the time to read and understand this policy. And bear in mind that by using our websites and mobile apps, or contacting us by telephone or providing information to us in our stores or by way of social media, you agree to its terms.

Who we are

This privacy policy together with our website terms and conditions (the "Terms") sets out how Virgin Money plc ("Virgin Money", "we", "our", "us") will use any personal data we collect from you, or you provide to us during your use of the Programme.

We are a "data controller" for your personal data (meaning we control why and how it is used). We're registered with the Information Commissioner's Office for the purpose of the Data Protection Act 1998 (the "Act"). You can find our registration at ico.org.ukLink opens in a new window  under registration number Z200009X.

What information do we collect and when

We only collect information that we know we will need in order to provide the Programme. This would normally include teacher's name, school name, school address, school contact and fax number, teacher's work email, teacher's contact number at school, number of children taking part, if they require funds or not.

However, you may choose to give us other information. You can do that in the following ways:

  • By filling in forms, for example when you sign up to the Programme;
  • By providing us with ongoing information in relation to the Programme;
  • By interacting with us on social media platforms such as Facebook or Twitter. This information can include posts and comments, pictures and video footage on sites such as YouTube, Facebook and Twitter. You should always review the terms and conditions and privacy policies of the social media that you use to make sure you understand what kind of information relating to you may be out there in the public domain and how you can stop or limit it from happening.

Important: If you submit details to us of any other person (e.g. a pupil) you must ensure you have their permission or that of their parent/guardian first.

We may hold personal information for as long as it is necessary to do so for the purposes set out in the Terms and this Privacy Policy as well as for any other purposes notified to you and to which you have consented.

You agree to immediately notify us if you become aware of any breach of security by sending us an appropriately worded email to Make5Grow@virginmoney.com Email opens in a new window.

How do we use your information?

We use the information we collect for the following reasons:

  • To provide the Programme.
  • To get feedback from you about the Programme.
  • To reply to any questions, suggestions, issues or complaints you have contacted us about.
  • To validate your Programme registration when you first register for the Programme and validate your profile and to respond to any social media posts or other public comments you might make, whether they are directly to us or about us, our products, websites, mobile apps, services or other activities.
  • To tell you about any changes to the Programme. For example, if we withdraw it for some reason, or change this Privacy Policy.
  • To protect you from any other potentially criminal behaviour, including identity theft and fraud.
  • To enable us (and our third-party service providers) to plan and manage our day-to-day business as effectively as possible.

Who do we share your information with?

We can't run our business or provide many of the services and benefits you receive from us without involving other people and organisations from time to time. When we share your information, we want you to know that we only do so in accordance with our legal data protection and privacy obligations.

Your information may be disclosed to:

  • Other people who help us provide the Programme and related services to you. Examples include market research companies, marketing, design and PR organisations and general service companies such as printers, mailing houses and form-scanning service providers.
  • Any new business partners we may have over time, for example, in the event of a joint venture, reorganisation, business merger or sale that affects us.
  • Our professional advisors including our lawyers and technology consultants when they need it to give us their professional advice.
  • The Police, local authorities, Her Majesty's Revenue and Customs (HMRC), the courts and any other government authority if they ask us to do so (but only if us doing so is lawful). We may also share the information we collect where we are legally obliged to do so, e.g. to comply with a court order.

How do we use cookies?

By accessing the Site you agree to us storing cookies on your system.

Cookies are small files placed on your computer's hard drive, or in your browser memory, when you visit the Site. They help us speed things up for you when you come back. They tell us what parts of the Site you visit, what you like and what's most relevant to you. What cookies don't do is store any personal or confidential information about you.

We use site tracking and monitoring to collect information about how our websites and applications are being used, such as the number of page views that occur on the Site, the number of visitors and common ways of arriving on or leaving the Site and our applications. This in turn helps us identify issues and to improve our services and provide you with a better customer experience.

We also use a third party to provide adverts about our products and services on our behalf across the Internet. The third party may also collect anonymous information about your visits to the Site and applications. This is done through the use of technology that tracks the user's cookie ID which is a numerical identifier. The third party does not collect any personally identifiable information, such as names, e-mail addresses, or phone numbers.

Managing your information

To reduce the chances of an error or misunderstanding, we need to keep the information we gather about you accurate and up-to-date.

But whilst we work very hard to make sure mistakes don't happen, we need your help, too.

Please ensure that the information you provide (e.g. any contact information) is correct and that you review it and update it regularly. If you have reason to believe any of the information we collect on you may be inaccurate please contact us (see below for how to do this).

You are perfectly within your rights to ask us whether we hold information about you and if so, for us to give you certain details about that information and/or the information itself. This right is commonly known as a "subject access request". Certain exemptions and conditions apply to this right, principally that it should be in writing and that you give us reasonable details about the information you want.

If you have any worries or complaints about the way we use your information, please don't hesitate to get in touch with us. We'll do our very best to set your mind at rest or put things right.

Updates to this Privacy Policy

We review the ways we use your information regularly. And in doing so, we may change what kind of information we collect, how we store it, who we share it with and how we act on it. Consequently, we will need to change this Privacy Policy from time to time to keep it accurate and up-to-date.

Whenever we make significant changes to this Privacy Policy, we will tell you. That way, you can check to see if you're still happy. And if, following any changes, you continue to use the Programme and/or the Site, we will assume that you agree to those changes.

Contact Us

The best way to contact us is by writing to the Data Protection Officer, Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL.

If you have any further questions please contact us at:

Phone: 0191 279 8001

Address: Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL

Email: Make5Grow@virginmoney.com Email opens in a new window